Monthly Archives: December 2014

Audio Cafe 040: Why Your Cafe May Be Slower After Christmas

Why Your Cafe May Be Slower After Christmas

santa esoresso shot glass

  • People may be broke from all the holiday shopping
  • People are on vacation and not in their routine or out of town
  • People gave each other gift cards to cafes and so they are being used, or gifted coffee and coffee brewers
  • People are on diets and though you may have the same visitors, they may not be spending as much money
  • People are ‘Cutting back on coffee’ specifically (this is why you need great tea options, you don’t want them to change their routine)

maple syrup latte special

I was fortunate to have 7 years of experience working with coffee before opening my own shop or I would have been terrified about my sales numbers between Christmas and Valentine’s Day. Its just a slower time for coffee sales in suburban areas (like where I was). No way around it.

christmas coffee stand decorations

Take my advice and don’t do anything drastic. If you have the opportunity you should plan your vacation time around this slower period.

cafe christmas decorations

As they say, being anxious is just allowing your creativity to work in reverse.

reindeer triviaInstead of fretting, take this slower time to immerse yourself in the community around you. Here’s a blog post I wrote with 7 reasons to visit your local competition: (Boyrista.com/Competition).

 

santa happy hourI also used to take the slower time in January to finish my taxes. You gotta do them sometime =]

 

Audio Cafe 039: How to Fire Your Best Friend pt. 3

Making friends out of employees is a beautiful thing, but how do you balance authority and friendship at work?

Firing Baristas Drew Pond Stone Creek Coffee

After your employee has been let go how do you manage the staff and customer left behind? Especially if these employees or customers have become friends and fans of the person who is no longer there? What can you tell employees after someone is fired? What can you not tell them? Drew Pond from Stone Creek Coffee isn’t a lawyer but he does have some incredible advice for all of us.

Audio Cafe 038: How to Fire Your Best Friend pt. 2

Best practices: How to Conduct A Firing

Firing Baristas Drew Pond Stone Creek Coffee

After you come to the conclusion that an employee must be let go, here are some steps to take to ensure you maintain the best relationship with them as possible. Huge thanks to Drew Pond from Stone Creek Coffee in Milwaukee Wisconsin for sharing his advice on the subject.

Click here if you’re interested in receiving a guide for, Best Practices: Firing a Close Friend Outline

  • KNOWING WHEN YOU NEED TO FIRE SOMEONE
    • How many strikes or times can they mess up?
    • How serious does the offense need to be?
    • What does the first warning look like?
  • HOW TO CONDUCT A FIRING
    • In person, or over the phone (or other)?
    • Where is the best place to have this conversation?
    • When is the best time (after shift, Friday, ect)?
    • Does that firing staff member (manager, owner, co-worker) make a difference to the one leaving?
  • HOW TO TREAT THE PEOPLE LEFT
    • What to tell the team
    • How to divide up and cover their shifts
    • Do you announce their replacement?
    • What to tell the baristas to say

Audio Cafe 037: How to Fire Your Best Friend pt. 1

Discovering how to know when you need to fire an employeeFiring Baristas Drew Pond Stone Creek Coffee

The topic of letting someone go is very hard in a small business or retail environment. Hopefully you can mend the relationship and help your employees find the best fit possible within the company. Before deciding to fire that employee or friend, here are some practical steps for unlocking their potential while they are with your company.

Click here if you’re interested in receiving a guide for, Best Practices: Firing a Close Friend Outline

  • KNOWING WHEN YOU NEED TO FIRE SOMEONE
    • How many strikes or times can they mess up?
    • How serious does the offense need to be?
    • What does the first warning look like?
  • HOW TO CONDUCT A FIRING
    • In person, or over the phone (or other)?
    • Where is the best place to have this conversation?
    • When is the best time (after shift, Friday, ect)?
    • Does that firing staff member (manager, owner, co-worker) make a difference to the one leaving?
  • HOW TO TREAT THE PEOPLE LEFT
    • What to tell the team
    • How to divide up and cover their shifts
    • Do you announce their replacement?
    • What to tell the baristas to say

Audio Cafe 036: Gordie Bufton, Lessons from a Valet pt. 2

This is the second part to the interview with Gordie Bufton.
GordieBufton guest speakerSo often we are surrounded by many individuals who can help change and transform our lives, but we don’t take the time to see this and invest in relationships with each other. I would like to challenge you to learn more about yourself by talking to others. Either by sharing their experiences or sharing how they view the industry you serve in.